The Benefits of a Call Logging Software

The Benefits of a Call Logging Software

If you are looking for invaluable data about your phone calls, a call logging software is your solution.

It’ll provide you with key information, such as who called, as well as the time and duration of the call. It’ll also provide call center analytics such as the department, operator, and assigned call code, and even data about unanswered calls. In other words, “call logging” is the process of “logging” calls for the purpose of preparing reports and analytics.

This data is then presented in visual, meaningful ways (graphs and otherwise) by the software. This ultimately provides management with a snapshot of the call center.

Call Logging Report.

In short, a call logging report (from most companies) provides real-time analytics about the following:

The Caller

• Who called?
• The location of the caller
• Unanswered calls (collects the number so you can call them back)

The Call Center

• The operator and department
• The time of the call
• The duration of the call

You can also compile reports from time periods in the past. You might want to compare one month to the next for instance. In fact, some call logging reports also compile analytics from multiple PBX systems. Do you have call centers around the country or world? The highly-operational software packages can show you reports from each call center you have, regardless of their location. You can run comparison reports to see how each is operating using the same criteria.

Call Recording, Call Barging and Integration

The process of recording a call is, you guessed it, call recording. This is usually done for quality control, legal, or training purposes. This may be a feature that’s included in your call logging software, so ask your representative for more information.

No, call barging isn’t quite as intrusive as it sounds. Yes, someone else “barges” in your calls, but it’s done in a silent way, and like call recording, it’s usually done for quality and training purposes. This is a feature of your phone system/PBX, so for details about that feature, check with your provider.

It’s imperative that the call logging software that you choose integrates with the third-party apps that you’re using. You can pull analytics and perform other duties from every aspect of your call center once they’re synced.

In addition, call logging and call recording softwares can help you determine if your representative handled the call appropriately, as well as better assess if the customer was satisfied with the outcome.

Benefits of a Call Logging Software.

• It’ll provide a visual representation of how your call centers are operating, including the time per call, unanswered calls, number of calls, and operator efficiency.
• The review of the call center analytics will reveal inefficiencies and allow you to identify where they are in order to reverse the trend.
• It’ll provide real time analytics. In the past, before the most recent spate of modern technology, reports were available, but often not until a month or so after the event you wanted to review. You were always playing catch up, but now you can see things as they are, when they are.
• It’ll determine the origin of phone calls. Do certain customers account for an overwhelming percentage of the phone calls? If you’re Time Warner cable, for example, you might have a statistically high number of calls to service from seniors and first time apartment renters. In an effort to lessen the burden on the call center, there may be some tutorials that could be left behind by the installer, or the installer could address some the issues that people are calling about, before they call.

In general, call logging softwares provide insightful snapshots of not just your call center, but your business as a whole. In other words, reasons for customer phone calls, as well as their responses to your some of your marketing efforts, can be found here.

• Name: Harsh Tiwari
• Faculty: Naresh Dhanwani
• Roll No.: JK-ENR-SW-1621
• Date: 27-12-2017
• Session Name: Call Logging
• Summary: Learning about the Benefits of Call Logging

5 Questions

• What is Call Logging?
• What is the full form of PBX?
• What is the difference between Call Recording, Call Barging and Integration?
• Write names of different call logging softwares.
• What are the benefis of call logging software?

Difference between Centralized Surveillance Cameras and Decentralized Surveillance Cameras

Difference between Centralized Surveillance Cameras and Decentralized Surveillance Cameras

IP Cameras are available in two variants and they are centralized and decentralized surveillance cameras. In the centralized camera arrangement, the network camera requires a central video server where all the recording takes place on the platform via Internet Protocol. Since, the camera is connected to a network, the recording can take place locally or remotely making it very useful for applications that need the recording device to be hidden or located off site from the cameras.

In Decentralized camera arrangement, the IP camera has its own recording or functioning intelligence and doesn’t require any kind of server level intelligence. It actually means distributed intelligence and this means that the intelligence, events & actions are all decentralized. So, for those who want to go green, can avail this decentralized IP cameras availability and can achieve the best. Moreover, a decentralized IP camera has the ability to record to many different types of digital storage media such as NAS, SAN, Hard disk drive or the most commonly used Flash drives. The flash drive is small and thus makes the decentralized IP cameras very versatile for low maintenance applications.

And moreover, most IP cameras on the market require a central server with licensed video management software installed. These cameras are based on what is known as the centralized platform which has been the traditional system topology, based on legacy CCTV system design.

While, in a decentralized camera system, the recording and video management functionalities are built-in—as said in the earlier paragraphs. So, this negates the need for licensing VMS software and dedicated recording servers.

In a decentralized camera arrangement, the camera bears the entire load and so the system can scale in high resolution very easily. With a centralized system the central server has to carry the entire load, which means more investment is required on server side.

In order to avoid single point of failure, never opt for a centralized architecture and go for decentralized approach. But the point is that the high price factor of decentralized cameras and the quality delivered by them is hindering their market growth.

The disadvantages of a decentralized camera are that it has limited storage time, if it has a SD card support. To avoid such issues, integrating the camera with a NAS storage will be smart choice. The other negative issue in this camera arrangement is that a full decentralized system do makes administration a bit harder as you have to set-up port forwarding to every camera, as opposed to just one IP address of a server.

• Name: Harsh Tiwari
• Faculty: Naresh Dhanwani
• Roll No.: JK-ENR-SW-1621
• Date: 27-12-2017
• Session Name: IP Cameras
• Summary: Learning about the difference between Centralized Surveillance Cameras and Decentralized Surveillance Cameras

5 Questions:

1. Where does the recording take place in a Centralized Surveillance Camera?
2. Write the full forms of NAS, SAN and VMS.
3. What should be done to avoid single point of failure?
4. What is a Flash Drive?
5. Share your views.